Refund and Return Policy

At Zaviro, we want you to be fully satisfied with your purchase. If something is not right, we are here to help. Please read our policy below carefully.

1. Return Eligibility
You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Non Returnable Items
Certain items cannot be returned, including products marked as final sale, items damaged due to misuse, and products without original packaging.

3. How to Request a Return
To start a return, contact our support team at [your email address] with your order number and reason for return. Once approved, we will guide you through the next steps.

4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval status. If approved, your refund will be processed within 5 to 7 business days to your original payment method or as store credit, depending on your preference.

5. Exchanges
If you received a defective or damaged item, we will replace it free of charge. Contact us within 48 hours of delivery with photos of the damaged product for a quick resolution.

6. Cash on Delivery Orders
For orders paid through Cash on Delivery, refunds will be issued as store credit or bank transfer, since no online payment was made.

7. Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the item was damaged, defective, or incorrect due to our error.

8. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at  whatsapp +923426364006